Street Light Outages
Have you noticed a street light outage?
Streets lights (lights that illuminate areas at nighttime; not to be confused with traffic signals at intersections) in Mint Hill are owned and maintained by one of three entities: Duke Energy, Union Power Cooperative, or a private owner. The Town of Mint Hill does not own or maintain any street lights. Street lights along public streets (i.e. not in parking lots) are typically owned and maintained by either Duke or Union Power. If they're within a parking lot or private development, they are likely the responsibility of the property owner. Examples of Duke or Union street lights are:
If there is a hazardous condition present (such as a pole or wire down), please dial 9-1-1 immediately.
Note the address nearest to the streetlight outage. If there is no hazardous condition, contact either Duke Energy or Union Power Cooperative:
The easiest way to determine if a light is the responsibility of Duke or Union, use Duke Energy's interactive website at:
Simply zoom and pan to the area with the light in question. Keep zooming in to the area until you see small dots appear representing street lights (very similar to using Google Maps or other mapping service). If there is no dot in the area you're searching for, chances are it's a Union Power Cooperative street light.
If there is a dot, it is a Duke light. Click the appropriate dot which is nearest the one you've noticed as not working, and the website will allow you to very easily issue a notice to Duke. You can enter your contact info if you'd like which will allow updates to be sent to you. If Duke's website is not working, please call 1-800-POWERON (1-800-769-3766) to report the light out. You'll need the nearest street address for them to accurately locate the light and send a crew.
Union Power offers an online repair request form, found here: https://union-power.com/light-repair/ or you can call them at 1-800-794-4423.
If you're unsure about which company to call, start with Duke Energy since they own a larger percentage of the streetlights in Mint Hill.