The Town of Mint Hill is partnered with Charlotte-Mecklenburg Storm Water Services (CMSWS) to manage stormwater within the Town limits. This partnership allows the Town efficiently meet local, state, and federal requirements related to stormwater. Those requirements span a wide spectrum of issues related to water that falls from the sky and the responsible management of it such as: water quality in our natural streams; sediment and erosion control from land-disturbing activities; street and structure flooding mitigation; drainage system repair and maintenance; stormwater infrastructure inspection (for example, retention ponds and other stormwater control measures); public outreach and education about stormwater; and illicit discharge of non-stormwater into our drainage systems and natural waterways.
Who Does What?
This partnership between the Town and CMSWS is highly beneficial to the residents of Mint Hill as it ensures thorough management of all things "stormwater" within the Town limits without requiring additional Town staff dedicated solely to administering an individual stormwater program. It also allows the Town to utilize the vast resources of Mecklenburg County for things like well-trained staff to inspect and monitor infrastructure, inform and educate the public about stormwater issues, and to document stormwater issues that are called in by residents via the 311 phone system. The Mint Hill Public Works Department becomes involved in stormwater issues related to drainage system maintenance and repairs. CMSWS leads the effort of taking calls for service from residents as well inspecting those requests. Those requests are then passed to the Town for the task of remedying those issues. For most repairs and maintenance requests, Public Works staff complete the work in-house. For some larger or more complicated projects, the work is contracted out to a company better suited to handle such work.
In all cases, Town staff is included in some manner on stormwater issues related to Mint Hill. The partnership with CMSWS is intended to work as an extension of Town staff and it is regularly monitored to ensure optimum customer service is being provided to our residents.